Privacy & Data Policy

Our Privacy Commitment

We use data to help people age smarter, but we do not want to know who they are personally. Our system is designed to identify "Individuals" using only anonymous IDs.

Data We Collect

• Identification: We identify people using a SeniorLife ID and a Test Person ID provided by the Customer. We do not collect names, phone numbers, or email addresses of Individuals.
• Activity Data: We collect video data, sensor readings, and health metrics (like age, gender, height, and weight) to provide accurate analysis.
• Broad Ingestion: We may collect data from third-party hardware, wearables, and manual inputs provided by the Customer.

Encryption & Access

• Encryption: All data related to an Individual is encrypted.
• Access: Decrypted data is only accessible to the Customer (the service provider) who is managing that Individual's care.
• Security: We use administrative and technical measures to protect data, though no system is 100% secure.

How We Use Information

• Service Delivery: To generate Care Plans, risk insights, and trend analysis for the Customer.
• Product Training: We use anonymized data to train our AI models and improve health risk predictions.
• Research: We may share de-identified, aggregated data with researchers or development partners to improve aging science.

Sharing & Consent

• Control: SeniorLife does not share data with third parties unless the Customer or Individual initiates the sharing.
• Customer Responsibility: The Customer is responsible for ensuring they have the proper consent to upload and store an Individual's data on our platform.

Data Retention & Deletion

Customers can delete a Test Person directly in the Mobility Metrics Tracker app. When a Customer deletes a Test Person in the app, the Test Person’s related information, sensor data, test data, mobility metrics, wellness insights, and reports are deleted from the active SeniorLife.AI system.

Customers may also request deletion of their account by contacting support@seniorlife.ai with the email ID associated with the account. We may use that email ID to verify the request and locate the relevant account and data. We generally process verified deletion requests within 30 days, unless a longer period is required for legal, regulatory, security, fraud prevention, dispute resolution, backup, audit, or compliance purposes.

Deleted data may remain temporarily in encrypted backups, audit logs, or system records until those records are overwritten or no longer needed for security, continuity, legal, or compliance purposes. We may retain de-identified, aggregated, or anonymized data that can no longer reasonably identify a Customer or Test Person, including for research, analytics, product improvement, and model training.

To submit a deletion request, see the Data Deletion Request page.

Contact Us

For any questions regarding these policies, please contact [email protected].